Common Fixes Thread

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Studio 397

Studio 397

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We've compiled this list of some of the common issues and solutions for them to hopefully assist any problems you may be having whilst fixes are being made in development.

Performance / Stability

Poor UI Performance
  1. Lower your “Post Effects” to low or none in Graphics setting.
  2. Try enabling software v-sync.
  3. As the race-menu UI renders over the top of the pitlane, turning down your other graphics settings, such as texture, circuit and player detail can make a difference.
  4. Try windowed mode or turning off full screen optimisation in windows
  5. As the race-menu UI renders over the top of the pitlane, turning down your other graphics settings, such as texture, circuit and player detail can make a difference.
    If this is still causing issues you can try going to C:\Program Files (x86)\Steam\steamapps\common\LeMansUltimate\UserData\player\settings.json and edit in notepad. Change "Max Framerate":0, to a number 1 more than your monitor’s max refresh rate. Finally, in that same file you can try setting set "Record To Memory":true,
Poor FPS / Poor On Track Performance
  1. Please try decreasing your graphics settings until at an acceptable level. Particularly the “post effects” can have a large impact.
  2. Some users also see a benefit from changing "Record To Memory":true in C:\Program Files (x86)\Steam\steamapps\common\LeMansUltimate\UserData\player\settings.json
CTD on Launch
  1. Anti Virus software has been known to interrupting normal use.
  2. Do you have a performance monitor software such as MSI Afterburner / Riva Tuner installed? If so, please disable.
  3. If this still doesn't help, please head to Bug reports and submit your Trace Log and any dmp files [How do I submit a bug Report]

Controllers:

Thrustmaster Steering Wheels
  1. Please see the comprehensive guide provided by Thrustmaster:
  2. Of note, please snsure you have the latest wheel drivers, Package 1.TTRS.2024
Post Hotfix [Build 13519678] Fanatec Steering Wheels:
  1. If you have modified your controller settings you will need to delete your current controls.json and direct input.json found in \LeMansUltimate\UserData\player\
  2. Jeroen has created a thread over on the Fanatec Forums
Online:

Can't Join Online Session, Greyed Out
  1. Please make sure your windows time settings are set to “automatic”.
  2. Try going off the page and back onto it to trigger the button to appear.
  3. Please also ensure you register as early as possible before a session - this allows us to assign servers to everyone before they boot so we don’t run out of spaces.
  4. Finally, if nothing is working for you, it’s worth restarting the game after verifying game files.
Can't Join Online Practice Session
  1. Unfortunately we’re running out of practice server capacity at some times, this should not affect the capacity of the race but please ensure you sign up as soon as possible!
Stuck when transitioning between sessions in watch mode
  1. For now, please don’t use the watch option as the session timer approaches 0
Curbs:
  1. Users experiencing issues with curbs should set Curb Vibration Strength to 0%

Race Weekend/In Race:

Deselected Classes in Race Weekend
  1. Please select another track and back to the one you really wanted to use. If that doesn’t work, try rebooting the game.
Stuck when transitioning between sessions in watch mode
  1. For now, please don’t use the watch option as the session timer approaches 0.
Black Rear View Mirrors after Hotfix
  1. Check Display Menu that mirrors are enabled
Curbs:
  1. Users experiencing issues with curbs should set Curb Vibration Strength to 0%

Error Messages:

Champ File Corruption
  1. Please try reverifying the integrity of game files by right-clicking on the game in your library > properties > Installed Files > Verify Integrity of game files. Once done, restart, and this should work for you
500 Error
  1. We are investigating, but more information is always helpful
  2. Please head to Bug reports and submit your Trace Log and any dmp files [How do I submit a bug Report]
404 Error
  1. We are investigating, but more information is always helpful
  2. Please head to Bug reports and submit your Trace Log and any dmp files [How do I submit a bug Report]
Error reading "vehFile"
  1. Close the game, reverify the integrity of game files by right-clicking on the game in your library > properties > Installed Files > Verify Integrity of game files. Once done, restart, and this should work for you
Broken JSON in when Navigating to Controllers Settings
  1. We are actively working on a hot fix for this
  2. Please unplug all devices apart from your steering wheel and pedals to see if this solves the problem
Failed to allocate a section of memory Crash to Desktop
  1. Specifically allocate less memory:
    1. Turn down Graphics Settings to lowest, test, then back up as desired.
    2. Test with less cars, or a track that isn't Le mans
  2. Increase memory in your PC
    1. Check your page file is enabled
    2. Aim for 32GB of Ram
    3. Try and have the install on an SSD if possible
    4. A System Managed page file should be OK, but make sure it is on a fast drive with plenty of space.
 
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