Info Required Game Launching error.

[Emilian Huminiuc]

Check your GPU memory stats also.
There's been other threads around about problems with loading Le Mans with a full field, as that means 64 different cars/liveries, and that puts a lot of pressure on GPU memory, especially at higher opponent detail settings. That would indeed be a problem if your GPU has less than 12GB of RAM.

 

[Dan W]

If you're still getting crashes, can you upload a dmp file and tracelog please

dmp: send the file named lmuretail_sbid.dmp in steamapps\common\Le Mans Ultimate\UserData, make sure it was created at the same time as the crash! If you cannot find a .dmp file at the time of the crash, please look for a file beginning with "hs_" in steamapps\common\Le Mans Ultimate that is timely.

trace: The file is located in steamapps\common\Le Mans Ultimate\UserData\Log, please attach the tracefile with the date & time corresponding to your issue. For example "trace_2024_02_26_09_43_10-40". Do not send the CSV files

 

[GB25]

here is both files as requested. i hope this helps.

 

[Dan W]

here is both files as requested. i hope this helps.

Okay the crash file is an old one worth deleting any other dmp files you have, then the latest one will be obvious.
Also have a look for a file beginning with "hs_" in steamapps\common\Le Mans Ultimate that is timely to the crashing.

 

[GB25]

i cant see any hs_ filenames in the le mans ultimate file, is there anywhere in particular to look? and i only have one dmp file. should i delete that and do a file reset to get a fresh one?

 

[Dan W]

i cant see any hs_ filenames in the le mans ultimate file, is there anywhere in particular to look? and i only have one dmp file. should i delete that and do a file reset to get a fresh one?

Okay that's annoying, means its a lot more difficult to find the issue, the hs_ files appear in the LMU root folder.

You can try looking in your temp folder for some .dmp files, if you press Win+R then type %temp% and ok, it'll open your temp folder. And yes delete the old dmp as its quite a few versions old now

 

[GB25]

Okay that's annoying, means its a lot more difficult to find the issue, the hs_ files appear in the LMU root folder.

You can try looking in your temp folder for some .dmp files, if you press Win+R then type %temp% and ok, it'll open your temp folder. And yes delete the old dmp as its quite a few versions old now

I can't see any dmp files in my temp folder, only tmp xml and a few other filetypes. No dmp files. I still cannot find any hs_ files anywhere in the le mans ultimate folder.

 

[Dan W]

I can't see any dmp files in my temp folder, only tmp xml and a few other filetypes. No dmp files. I still cannot find any hs_ files anywhere in the le mans ultimate folder.

Okay that is rather annoying. Can you try the following? To clear shaders open: steamapps\common\Le Mans Ultimate\UserData\Log\Shaders, and delete the dynamic.cache file. Next launch the game will be slow to load the tracks and cars as it is rebuilding the shaders.

I also found out late last night we also have dmp files stored in another location. Last place to check for them: C:\Users\you\AppData\Local\CrashDumps. There may be a folder for LMU in here, or just loose dmp files, if you have any pls do send them over!

 

[Dan W]

Oh also, if you can send the dynamic.cache file over to me that you deleted, that'd be ace

 

[GB25]

its telling me i cant send the cache file because its not a supported filetype

 

[Dan W]

its telling me i cant send the cache file because its not a supported filetype

Oh zip it up, should accept zips

 

[GB25]

ive managed to zip the shader file, but all the dmp files i found are 100,000kb each and even when zipped up they are way too big to upload.

 

[GB25]

I have all the dmp files I just can't find a way to compress them down.

 

[Dan W]

Did it launch after deleting the dynamic.cache?

 

[GB25]

No. Game still crashes when loading like usual. It does the loading screen thing then crashes.

 

[Dan W]

No. Game still crashes when loading like usual. It does the loading screen thing then crashes.

Okay will have to draft in some extra help.

 

[Dan W]

Can you boot up again today and get me a latest trace pls? Add these launch options +traceFlush +logextra

 

[GB25]

here's the trace file using the launch options. i copy pasted the launch options as you provided.

 

[Dan W]

here's the trace file using the launch options. i copy pasted the launch options as you provided.

Ah so it launched and got to the track looking at that, then crashed i assume.
I've got a devs help on this so fingers crossed

Can you try running without plugins? I see an "internalsplugin.dll"

 

[GB25]

Ah so it launched and got to the track looking at that, then crashed i assume.
I've got a devs help on this so fingers crossed

Can you try running without plugins? I see an "internalsplugin.dll"

It loads to 100% on the loading screen then crashes. I don't get to see the track or cars. How would I run it without plugins? And what could these be, as I don't remember directly installing any plugins apart from the extra dlcs.