Known Issue [CRASH] Unable to play - all races crash at 100% loading (Intel ARC card)

[davehenrie]

these were my crash logs "

TRACE LEVEL = 2
1.10s TraceLog.cpp 214: Command line: ""
1.20s main.cpp 535: LMU-Retail:1.2000 UTC=Removed for privacy SteamBuild=Removed for privacy SteamUser=Removed for privacy LogGUID=Removed for privacy Machine=Removed for privacy
1.20s main.cpp 538: Hardware info: CPU: "AMD Ryzen 5 8600G w/ Radeon 760M Graphics" 6 cores Memory: virtual: 42588MB physical: 31836MB

It appears you do not have an Intel ARC videocard, but trace files don't list actual video card for some reason. You do have AMD video that is contained in your CPU in a laptop. If the onchip video is also running along side an ARC card, that might be causing some conflicts. Disable the AMD video(if possible) Your overall memory should be more than sufficient. Is that the entire trace.txt file? I don't think I have ever seen one crashing at just 5 seconds(or so). If your laptop has an app to adjust where the shared memory is allocated, you might want to try favoring the video ram vs. system ram.

 

[drixily7004]

It appears you do not have an Intel ARC videocard, but trace files don't list actual video card for some reason. You do have AMD video that is contained in your CPU in a laptop. If the onchip video is also running along side an ARC card, that might be causing some conflicts. Disable the AMD video(if possible) Your overall memory should be more than sufficient. Is that the entire trace.txt file? I don't think I have ever seen one crashing at just 5 seconds(or so). If your laptop has an app to adjust where the shared memory is allocated, you might want to try favoring the video ram vs. system ram.

got it, ill try to disable it in bios, it is a desktop but ill try to disable the apu

 

[NoobUser1237]

these were my crash logs "

TRACE LEVEL = 2
1.10s TraceLog.cpp 214: Command line: ""
1.20s main.cpp 535: LMU-Retail:1.2000 UTC=Removed for privacy SteamBuild=Removed for privacy SteamUser=Removed for privacy LogGUID=Removed for privacy Machine=Removed for privacy
1.20s main.cpp 538: Hardware info: CPU: "AMD Ryzen 5 8600G w/ Radeon 760M Graphics" 6 cores Memory: virtual: 42588MB physical: 31836MB
1.20s main.cpp 954: Bugsplat initialised on branch
1.20s game.cpp 1464: Setting Mod Path "Packages" 1 0
1.39s game.cpp 1776: Entered Game::Enter()
1.39s osman.cpp 913: Entered OSMan::Enter()
1.40s osman.cpp 972: exe is 64-bit
1.40s plrfile.cpp 1789: Entered PlayerFile::Enter()
1.40s ContentLoadi 90: LMU Warning : `Driver` at line 7 is a redundant key (default value is already `Driver`)
1.40s ContentLoadi 90: LMU Warning : Translation strings must be double-quoted (`""`) at line 19
1.40s ContentLoadi 90: LMU Warning : `Shift down to 1st gear to keep speed limiter engaged correctly` at line 89 is a redundant key (default value is already `Shift down to 1st gear to keep speed limiter engaged correctly`)
1.40s ContentLoadi 90: LMU Warning : `Is now driving` at line 90 is a redundant key (default value is already `Is now driving`)
2.50s setup.cpp 3311: Reset veh file filter
3.45s tire_manager 1476: done with tires
3.45s setup.cpp 3311: Reset veh file filter
3.45s hwinput.cpp 1475: Initialized gamepad. Gamepad is currently disconnected.
3.45s hwinput.cpp 9439: Searching and loading presets
3.46s hwinput.cpp 9500: Applying presets to config
3.46s hwinput.cpp 8865: Trying to load config: C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\current controls.json
3.46s hwinput.cpp 9500: Applying presets to config
3.46s hwinput.cpp 4120: Applying config
3.46s hwinput.cpp 9500: Applying presets to config
3.46s hwinput.cpp 1911: Setting gamepad axis config for Left Trigger to min 0.117647, max 1.000000, center 0.000000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Right Trigger to min 0.117647, max 1.000000, center 0.000000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Left Thumb X+ to min 0.619770, max 1.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Left Thumb X- to min 0.380230, max 0.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Left Thumb Y+ to min 0.619770, max 1.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Left Thumb Y- to min 0.380230, max 0.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Right Thumb X+ to min 0.632588, max 1.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Right Thumb X- to min 0.367412, max 0.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Right Thumb Y+ to min 0.632588, max 1.000000, center 0.500000
3.46s hwinput.cpp 1911: Setting gamepad axis config for Right Thumb Y- to min 0.367412, max 0.000000, center 0.500000
3.46s hwinput.cpp 3038: Restarting ffb system.
3.46s hwinput.cpp 8913: Saving main config to: C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\\current controls.json
3.48s plrfile.cpp 1145: Attempting to save to C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\Settings.TMP
3.48s plrfile.cpp 1162: Retcode: 0 for renaming to C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\Settings.JSON
3.48s plrfile.cpp 1145: Attempting to save to C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\Settings.TMP
3.50s plrfile.cpp 1162: Retcode: 0 for renaming to C:\Program Files (x86)\Steam\steamapps\common\Le Mans Ultimate\UserData\player\Settings.JSON
3.50s Championship 474: No settings found in champ file
3.50s SharedMemory 104: SharedMemoryManager initialized.
3.53s SharedMemory 99: SharedMemory initialized
3.53s vidman.cpp 1436: Entered VidMan::Enter()
3.71s vidman.cpp 1672: CEF:GPU rendering enabled
3.71s vidman.cpp 1672: CEF:GPU present enabled
4.04s vidman.cpp 1672: CEF:context initialized Ok!
5.10s main.cpp 406: onFatalError 11
5.10s SystemResour 184: Memory usage: virtual 279MB (system 15179MB) of 42588MB physical 332MB (system 13627MB) of 31836MB
5.10s vidman.cpp 1672: CEF:Browser Closed"

Ive deleted shader cashe, settings and everything that I can think of, and I dont belive steam cloud is saving those bad files

seems like similar to me, this is the original issue where the gpu does not dump GPU Memory...

 

[drixily7004]

new logs, this is after i disabled the iGPU "

TRACE LEVEL = 2
1.12s TraceLog.cpp 214: Command line: ""
1.20s main.cpp 535: LMU-Retail:1.2000 UTC=removed SteamBuild=removed SteamUser=removedLogGUID=removed} Machine=removed
1.20s main.cpp 538: Hardware info: CPU: "AMD Ryzen 5 8600G w/ Radeon 760M Graphics" 6 cores Memory: virtual: 43100MB physical: 32348MB
1.20s main.cpp 954: Bugsplat initialised on branch
1.20s game.cpp 1464: Setting Mod Path "Packages" 1 0
3.48s game.cpp 1776: Entered Game::Enter()
3.48s osman.cpp 913: Entered OSMan::Enter()
3.50s osman.cpp 972: exe is 64-bit
3.50s plrfile.cpp 1789: Entered PlayerFile::Enter()
3.50s hwinput.cpp 1475: Initialized gamepad. Gamepad is currently disconnected.
3.50s hwinput.cpp 9439: Searching and loading presets
3.50s hwinput.cpp 9500: Applying presets to config
3.90s main.cpp 406: onFatalError 11
3.90s SystemResour 184: Memory usage: virtual 106MB (system 7831MB) of 43100MB physical 112MB (system 7135MB) of 32348MB"

I just want to know what error 11 is bc this is has always been the error code

 

[Woodee]

Make sure to update to the latest driver Intel® Arc™ Graphics - Windows* and report any further issues here Le Mans Ultimate keeps crashing on newer Drivers than .6262 · Issue #1038 · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT

 

[NoobUser1237]

Make sure to update to the latest driver Intel® Arc™ Graphics - Windows* and report any further issues here Le Mans Ultimate keeps crashing on newer Drivers than .6262 · Issue #1038 · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT

new logs, this is after i disabled the iGPU "

TRACE LEVEL = 2
1.12s TraceLog.cpp 214: Command line: ""
1.20s main.cpp 535: LMU-Retail:1.2000 UTC=removed SteamBuild=removed SteamUser=removedLogGUID=removed} Machine=removed
1.20s main.cpp 538: Hardware info: CPU: "AMD Ryzen 5 8600G w/ Radeon 760M Graphics" 6 cores Memory: virtual: 43100MB physical: 32348MB
1.20s main.cpp 954: Bugsplat initialised on branch
1.20s game.cpp 1464: Setting Mod Path "Packages" 1 0
3.48s game.cpp 1776: Entered Game::Enter()
3.48s osman.cpp 913: Entered OSMan::Enter()
3.50s osman.cpp 972: exe is 64-bit
3.50s plrfile.cpp 1789: Entered PlayerFile::Enter()
3.50s hwinput.cpp 1475: Initialized gamepad. Gamepad is currently disconnected.
3.50s hwinput.cpp 9439: Searching and loading presets
3.50s hwinput.cpp 9500: Applying presets to config
3.90s main.cpp 406: onFatalError 11
3.90s SystemResour 184: Memory usage: virtual 106MB (system 7831MB) of 43100MB physical 112MB (system 7135MB) of 32348MB"

I just want to know what error 11 is bc this is has always been the error code

put all your dumps into a AI bot and tell us what it says. I still have the original issue although it is aparently 'fixed'. Note that my specific ticket with Intel is still OPEN.

 

[Woodee]

Just referencing this reddit thread

 

[drixily7004]

put all your dumps into a AI bot and tell us what it says. I still have the original issue although it is aparently 'fixed'. Note that my specific ticket with Intel is still OPEN.

I did do that initially, and after giving up and deleting my network drivers "I did make a copy of them before deletion" and after i re-added them and restarted my computer it worked, idk how or why but the game runs perfectly fine now

 

[NoobUser1237]

I did do that initially, and after giving up and deleting my network drivers "I did make a copy of them before deletion" and after i re-added them and restarted my computer it worked, idk how or why but the game runs perfectly fine now

network drivers? what does that have to do with it?

 

[wen57213]

My A770 16g can now run LMU online SPA smoothly.

 

[Th3L1ght]

Unfortunately this matches other reports regarding ARC graphics cards; not sure if there are fixes or workarounds yet. If you aren’t already try on minimum settings.

And as a more general tip, make sure you have virtual memory enabled and a decent size.

Well... Same thing happened to me, but I'm on nVidia GPU. Low graphic settings and everything, but still got 3 crashes in a span of 5 minutes.

 

[Lazza]

Well... Same thing happened to me, but I'm on nVidia GPU. Low graphic settings and everything, but still got 3 crashes in a span of 5 minutes.

There are potentially hundreds of causes of crashes, your best bet is to raise a ticket here https://guide.lemansultimate.com/hc/en-gb/requests/new

Then devs can diagnose.

 

[drixily7004]

network drivers? what does that have to do with it?

i have no idea, so it was probably just a me issue

 

[Kalrot]

put all your dumps into a AI bot and tell us what it says. I still have the original issue although it is aparently 'fixed'. Note that my specific ticket with Intel is still OPEN.

strange. A770, have been playing without issues. The lag or almost crash when loading already disappeared

 

[NoobUser1237]

game still crashes with FSAA or FXAA...man this is so annoying

 

[davehenrie]

game still crashes with FSAA or FXAA...man this is so annoying

What about without those enabled?

 

[Kalrot]

game still crashes with FSAA or FXAA...man this is so annoying

Oh, yeah same. Only with FXAA tho. I have FSAA on and nothing happens.

 

[wen57213]

By the way, we need to disable the core GPU of the CPU in the device manager

 

[NoobUser1237]

game crashed with no FSAA or FXAA...

 

[NoobUser1237]

any one playing the game with FSAA or FXAA on?